You should never cooperate with the other insurance company without the advice of counsel. If you don’t have an attorney, consult one immediately. We have seen over many years, countless examples of insurance companies trying to take advantage of victims of accidents either through threats or other forms of coercion when they’re not represented by counsel.
They know that there is at least a chance that they can get you to accept a smaller amount than you’re entitled to or get you to say something that may prejudice your ability to bring a claim in the future. Never cooperate with the other insurance company without first talking to counsel.
Q: What if I have an attorney but the insurance company contacts me?
The minute they know you are represented by counsel, they will only communicate with your counsel. There has never been an instance where once they’ve been advised that a victim is represented by counsel that they keep trying to contact the victim. The minute you let them know, whether it’s by text, e-mail or a quick phone call, they will leave you alone and only communicate through your counsel.